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Internal communication that moves people

Looking for internal communication support that’s both strategic and practical? At The Comms Smith, I help organisations turn strategy into human connection — with communication that’s clear, purposeful, and designed to land.

Strategically tactical. That’s how I work.

I’m Pauline Smith, an internal communication consultant with 30 years of experience supporting HR, comms and change teams.

Through Comms Smithery — my signature blend of the art, craft and science of internal comms — I help organisations:

  • Navigate change and transformation

  • Bring culture and values to life

  • Support leadership communication

  • Build employee engagement

  • Cut through noise with strategic, human messaging

My approach

I take a strategically tactical approach — combining big-picture thinking with hands-on delivery.

My work is:
✔️ Aligned with your business goals
✔️ Delivered with clarity and care
✔️ Designed to create connection and build trust

Whether it’s change, culture, crisis or clarity — I can help you shape communication that moves people.

  • Comms Smithery…

    Combining the art, craft, and science of internal communication to make work a great place to be.

  • Here’s how I can help you

    Crafting tailored internal communication strategies that are meticulously designed to fit your company’s unique needs.

  • Here’s how I can help you

    Using creativity to transform complex or technical information into engaging, compelling narratives that resonate and inspire your teams.

  • Here’s how I can help you

    Leveraging the science of employee listening and business insights to measure, refine and maximise the effectiveness of your internal communication efforts.

Let’s work together to transform your internal communication and make your business a great place to be.