Internal comms that moves people

Looking for an internal communication specialist that gets it? Someone who’s both strategic and practical?

I’m The Comms Smith. The big picture thinker with a hands-on approach. I help organisations turn strategy into action – with communication that’s clear, purposeful, relevant and measurable.

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From insight to impact

Internal communication services that deliver

  • Circular infographic with a blue outer ring and white inner circle, displaying the text 'Internal Communication Strategy'.

    Time for an internal comms healthcheck?

    Understanding where you are is the first step to getting where you want to be.

    More on strategy
  • Circular graphic with orange border, white center, and black text reading 'Internal Communication Planning'.

    Smart comms starts with a plan

    Even with the right channels and a clear strategy, internal communication can still fall short without a well-structured plan.

    More on planning
  • Logo with a dark blue outer circle and a white inner circle displaying the text "Internal Communication Management" in black and dark blue letters.

    Making comms work

    Effective communication doesn’t happen by chance — it needs planning, consistency and care.

    More on management

Communication that connects

I’m Pauline Smith, an internal communication specialist with 30 years of experience working alongside comms, HR, and business leaders.

Through Comms Smithery – my signature blend of the art, craft and science of internal comms – I help:

  • Leaders and line managers connect with their teams by being better communicators

  • Employees through change so that businesses can grow and transform

  • Bring cultures and values to life through creative and engaging campaigns

  • Employees have the experience they deserve throughout their career journey with you

  • Connect the dots for people with relatable messaging produced and delivered with a human touch

  • And a whole lot more…

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Know more about me

My strategically tactical approach combines big-picture thinking with the hands-on delivery of internal communication. I’m known for getting it, and for getting the job done.

My work is designed to:
✔️ Align with your business goals
✔️ Break down barriers and build trust
✔️ Encourage collaboration

Whether your objectives are centred around change, employee experience, or clarity – I can help you plan and shape communication that moves your people, and your business, in the right direction.

My approach

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How we can work together

Ready to transform your internal communication and make your business a great place to be?

Get in touch

What people say about The Comms Smith

  • A middle-aged man with gray hair smiling, wearing a suit jacket and collared shirt, standing indoors with a glass building in the background.

    “Pauline's expertise helped the company through a period of change, and her influence continues to benefit them to this day.”

    Chris, Head of Communication, AM Trust International

  • A smiling man with glasses, a beard, and a wedding ring, sitting at a wooden table in a cozy cafe decorated with holiday lights and ornaments.

    "Pauline is a consummate internal communication professional. She quickly connects with all levels, from C-suite to frontline, and has a knack of consistently asking the right questions to gain honest and meaningful input.

    Lewis, Communications Manager, AB Agri

  • A woman with shoulder-length brown hair smiling, wearing a blue top, standing indoors with a blurred background.

    "We worked as a team on diverse internal communication plans, executed some tough campaigns and collaborated with leaders in the delivery of their goals".

    Sneha, Assistant Director, Brand Marketing & Communications, EY

Rhythm and cues

Communication that moves you!
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