Hi, I’m Pauline, an internal communication specialist with over 30 years’ experience of helping businesses achieve their goals. I’m also known as The Comms Smith.

My passion is using internal communication to help make work a great place to be. A business where the purpose is clear whatever your role. A place that’s inclusive, that nurtures innovation, where people are respectful and the work is rewarding. The sort of place you’d recommend to a friend.

I use my internal communication expertise to help build cultures where people not only understand the business strategy and what it means to them, they believe in it, too.

This passion is the golden thread that’s woven throughout a lifetime career in communication, whether that’s helping employees through change, or working with leaders to bring their vision and strategy to life.

When done effectively, there’s no denying the magic communication can create.

A woman wearing a red outfit and glasses sitting at a table.

  • Why work with me: testimonials from clients, colleagues and collaborators.

  • Nicola Cohen - Change Management Consultant

    I worked with Pauline on a change project related to global team-based performance management. She is a consummate professional and has a wealth of experience and rare creativity that are hard to come by. I would totally recommend her as someone to work with on strategic and operational internal communication.

  • Ann Farndell - Founder, Florescence Coaching and Consulting

    Pauline provided excellent guidance around how to effectively communicate about the Leadership Hub, an online leadership development portal, including appropriate messages and the best channels to use to reach our audience. It was a pleasure working with her and I can highly recommend her for any communication and engagement related projects or work.

  • Pep Cipriano – COO, Peterborough Positive

    Pauline is a first-class professional. She possesses an exemplary focus and dedication to all aspects of employer engagement and is a true expert in her craft. I've seen first-hand how the cultural landscape became more engaging, trusted and positive in an organisation thanks to Pauline's strategies. I'd work with Pauline again in a blink of an eye - she gets things done, changes mindsets and is a champion of effective two-way internal communications.

  • Christina Winquist – Global Director, EY

    Pauline is an incredibly seasoned communications and engagement leader with endless creativity and an innate strategic focus. She elevated our approach and the business' perspective on the importance and impact of effective corporate comms.

  • Ian Luxford – Learning & Engagement Specialist, The Motivation Agency

    Pauline skilfully blends precision with creativity, keeping complex and difficult projects on track whilst ensuring that the experience for stakeholders and participants is rich and valuable. A major strength is her ability to bring the right team of people together and getting real commitment from them. She is thorough, tenacious and rewarding to work with.

Contact me if you want to create a culture where employees:

  • are glad they joined your organisation

  • feel valued for their contribution and understand the importance of their work

  • are clear about their role and feel supported in their development

  • enjoy working with you so much they’d recommend your organisation to a friend as a great place to work.